You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
Social Discovery Corp FAQs
Account Settings
How do I order a report?
How am I notified when a report is completed?
Whenever your report is completed, you should receive an automated email telling you that your report has been completed and delivered into your Social Discovery dashboard. If you are not receiving the emails, please contact us at info@socialdiscoverycorp.com or send us a quick chat from the bottom right of the application!
Reset Password
You can reset your password 2 different ways.
1. If you have forgotten your password and wish to create a new one, you can go to the Social Discovery Corp login page. From there, click the "Forgot password" link under the "Log In" button. You can then type in your email address connected to your account in order to reset your password. You should receive an email that should help you create a new password for your account. If you do not receive that email, please email us at info@socialdiscoverycorp.com.
2. If you just wish to change your password to something new, you can do this by first logging into your SDC account. From there, select the "Settings" button near the top right corner shaped like a gear icon. From there, select "Change My Password". That will bring you to a page to finish your new password setup.
If you are having issues changing or resetting your password, please email us at info@socialdiscoverycorp.com!
Application Questions
How do I cancel my order?
We allow reports to be canceled within a 24-hour timeframe of the report being ordered. Currently, the best way to cancel your order is to email info@socialdiscoverycorp.com or a member of our Customer Success Team.
How do I re-run a report?
From your SDC dashboard, you should see a column that says “Additional Functions.” This shows a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled “re-run report” which will allow you to re-run that particular report. You will have the option to re-run the report now or later. This will be submitted to our Customer Success team who will complete the re-run and send you an email letting you know once that is complete.
How do I open a ticket?
From your SDC dashboard, there will be a Column labeled “Additional Functions”. This should show a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled “Create Ticket” which will allow you to open a ticket for that particular report. This will be submitted to our Customer Success team who will complete whatever changes or issues need to be resolved, and will then send you an email letting you know once that is complete.
How do I edit my order?
From your SDC dashboard, there will be a Column labeled Additional Functions. This should show a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled Edit Request which will allow you to edit the information in that request. Once you edit, add, or delete information, you can then save those changes. This will notify our team so we can use the updated information to complete the report.
Can I save a draft?
(Feature coming soon!)
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
What information is required for a search?
While there are only a few required fields on the report order page, we ask that you provide us with as much personal information as you can on your subject. Our team is required to use at least 3 unique identifiers based on the personal information provided to us before positively identifying any social media accounts. Our team uses the information you provide to confirm we are always focusing the search on the correct individual. This helps eliminate all false positives and ensures you are always receiving Accurate Intelligence.
How do I reset my password?
From your SDC dashboard, you can click on the settings icon in the right-hand corner. That page will bring you to your “User Profile” page where you can click “Change My Password.” You will receive an automated email confirming this change.
If this does not work, please contact your Customer Success Manager.
What is the Report Highlights section?
Report Highlights is the most important section of the submission form. This is where we ask you to provide a sentence or two describing as precisely as possible what you are looking for. This helps our team understand what information you are after so we can focus our search on the content that’s relevant to your case and highlight it in the report. The more details you provide, the more accurate the findings of our search will be. Our agents will isolate posts and other social media activity pertaining to your report providing screenshots, links, metadata, and exported media.
How do I know my request for a report was submitted?
From your SDC dashboard, you will see a column that says Full Name” Once your request is submitted, the name of the POI (Person of Interest) will appear in that column. It will say In Progress under the files column.
How do I know when my order is complete?
You will receive an automated email notifying you that your order is complete. You can also see on the SDC dashboard the date that your report was completed.
If you are not receiving automated emails, please contact us at info@socialdiscoverycorp.com so we can resolve the issue.
How do I order a report on a Company?
When you open the order page from your SDC dashboard, you can fill out the order page for a company like you would for an individual. Please fill in the full company name for both the First Name and Last Name. You can then fill out the remaining information that you have on the company (location, phone number, etc.) and notate in the Additional Case Details box at the bottom of the order page that the request is to be completed on a business. You can then submit it like you would a standard request.
(Additional functionality for submitting requests on Companies coming early 2021.)
How do I add a new user from our company?
You can only add users if you are an Admin of your account.
If you would like one or multiple users added to your dashboard, you can go to the building icon near the top right labeled Company and click on the User Data tab. That will take you to the user information page for your organization.
At the top of that page, you can enter the email of the individual that you would like to create an account for, and send out the invite for that user to complete their account setup process.
*Please note to deselect Can Invite if you do not want that user to have the ability to invite other users from the organization.*
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As a user of our system, if one of your colleagues needs an account set up for them, feel free to send us the name and email of that individual. A member of our Customer Success Team can then send an invite for that user to complete the account setup process.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
What is the difference between the HTML, PDF and Word files?
When your report is completed, we deliver that report in 3 separate file types: PDF, HTML, and a Word Doc. Each of these formats will include the same information, but we deliver different formats of the completed report so you can pick and choose which format you need for your own internal use. When our team finds relevant details, we do also provide a 4th file for your review. It will be a separate PDF file labeled “SUM” which will include just the Report Highlights for your report without all of the bulk data for each identified account.
General
How do I order a report?
You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Does SDC have an API?
Yes, we do! Please click here.
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
Which countries is SDC available? What languages are supported?
We have platforms servicing the United States, Australia, and Canada. Our platform supports English as the main language.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How does Social Discovery help with the investigative process? What if the person I’m looking for posts something vital to my investigation after I did my research?
We always recommend running a Social Discovery Corp report as quickly as possible for many reasons, particularly to guard against a subject pulling down their information. However, we also understand that depending on the type of case updates need to be run and viewed. By clicking the + sign from your dashboard, you have the ability to re-run the report either on the spot or schedule and set dates to re-run the report in increments throughout the year.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
How does Social Discovery Corp service work?
Powered by our proprietary online discovery platform that combines machine learning with human intelligence, we offer the fastest, most accurate, and cost-effective investigative social media background reporting services in the industry so our clients don’t have to spend hours of their time searching the internet. Using advanced software in combination with live agents, we search and positively identify your person of interest on multiple social media platforms and capture online content. We then aggregate, capture, and determine potentially relevant information and deliver it to you as a report.
Orders
How do I order a report?
You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
How do I request a rush order report?
Our standard turnaround time varies from 2 to 3 business days for our standard report and up to 8 business days for our most comprehensive report. If you ever need a report expedited, you have the option to select a Rush Report. This can be completed by selecting Rush Report at the bottom left of the report order page after filling out the information for your subject.
*Please note that rush prices vary by report type.
How do I cancel my order?
We allow reports to be canceled within a 24-hour timeframe of the report being ordered. Currently, the best way to cancel your order is to email info@socialdiscoverycorp.com or a member of our Customer Success Team.
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
Why would I check or monitor ex employees?
- There are a number of reasons why an employer would have the need to monitor their ex-employees’ online activities. Some of these include the following behavior:
- Non-Compete Violations
- NDA Violations
- Slander
- Criminal History
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
Report Questions
How am I notified when a report is completed?
Whenever your report is completed, you should receive an automated email telling you that your report has been completed and delivered into your Social Discovery dashboard. If you are not receiving the emails, please contact us at info@socialdiscoverycorp.com or send us a quick chat from the bottom right of the application!
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
Why would I check or monitor ex employees?
- There are a number of reasons why an employer would have the need to monitor their ex-employees’ online activities. Some of these include the following behavior:
- Non-Compete Violations
- NDA Violations
- Slander
- Criminal History
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How does Social Discovery help with the investigative process? What if the person I’m looking for posts something vital to my investigation after I did my research?
We always recommend running a Social Discovery Corp report as quickly as possible for many reasons, particularly to guard against a subject pulling down their information. However, we also understand that depending on the type of case updates need to be run and viewed. By clicking the + sign from your dashboard, you have the ability to re-run the report either on the spot or schedule and set dates to re-run the report in increments throughout the year.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
How is the information found authenticated for verification?
Social Discovery adheres to a strict triangulation methodology of positively identifying each person and presenting the positive identifier findings on every report.
Sales
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
How does Social Discovery Corp service work?
Powered by our proprietary online discovery platform that combines machine learning with human intelligence, we offer the fastest, most accurate, and cost-effective investigative social media background reporting services in the industry so our clients don’t have to spend hours of their time searching the internet. Using advanced software in combination with live agents, we search and positively identify your person of interest on multiple social media platforms and capture online content. We then aggregate, capture, and determine potentially relevant information and deliver it to you as a report.
Security
What is a social media policy?
A social media policy is a set of guidelines and standards that your employees must abide by in order to utilize social media within or about the company.
Does SDC have an API?
Yes, we do! Please click here.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
Does SDC adhere to the FCRA?
Social Discovery Corp is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information provided by SDC can be used for assessing or evaluating a person's eligibility for employment, housing, insurance, credit, or for any other purposes covered under the FCRA.
How do I order a report?
You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
How am I notified when a report is completed?
Whenever your report is completed, you should receive an automated email telling you that your report has been completed and delivered into your Social Discovery dashboard. If you are not receiving the emails, please contact us at info@socialdiscoverycorp.com or send us a quick chat from the bottom right of the application!
Reset Password
You can reset your password 2 different ways.
1. If you have forgotten your password and wish to create a new one, you can go to the Social Discovery Corp login page. From there, click the "Forgot password" link under the "Log In" button. You can then type in your email address connected to your account in order to reset your password. You should receive an email that should help you create a new password for your account. If you do not receive that email, please email us at info@socialdiscoverycorp.com.
2. If you just wish to change your password to something new, you can do this by first logging into your SDC account. From there, select the "Settings" button near the top right corner shaped like a gear icon. From there, select "Change My Password". That will bring you to a page to finish your new password setup.
If you are having issues changing or resetting your password, please email us at info@socialdiscoverycorp.com!
How do I cancel my order?
We allow reports to be canceled within a 24-hour timeframe of the report being ordered. Currently, the best way to cancel your order is to email info@socialdiscoverycorp.com or a member of our Customer Success Team.
How do I re-run a report?
From your SDC dashboard, you should see a column that says “Additional Functions.” This shows a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled “re-run report” which will allow you to re-run that particular report. You will have the option to re-run the report now or later. This will be submitted to our Customer Success team who will complete the re-run and send you an email letting you know once that is complete.
How do I open a ticket?
From your SDC dashboard, there will be a Column labeled “Additional Functions”. This should show a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled “Create Ticket” which will allow you to open a ticket for that particular report. This will be submitted to our Customer Success team who will complete whatever changes or issues need to be resolved, and will then send you an email letting you know once that is complete.
How do I edit my order?
From your SDC dashboard, there will be a Column labeled Additional Functions. This should show a plus sign (+) for each report ordered. When that is selected, it will bring up multiple options. One of these options is labeled Edit Request which will allow you to edit the information in that request. Once you edit, add, or delete information, you can then save those changes. This will notify our team so we can use the updated information to complete the report.
Can I save a draft?
(Feature coming soon!)
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
What information is required for a search?
While there are only a few required fields on the report order page, we ask that you provide us with as much personal information as you can on your subject. Our team is required to use at least 3 unique identifiers based on the personal information provided to us before positively identifying any social media accounts. Our team uses the information you provide to confirm we are always focusing the search on the correct individual. This helps eliminate all false positives and ensures you are always receiving Accurate Intelligence.
How do I reset my password?
From your SDC dashboard, you can click on the settings icon in the right-hand corner. That page will bring you to your “User Profile” page where you can click “Change My Password.” You will receive an automated email confirming this change.
If this does not work, please contact your Customer Success Manager.
What is the Report Highlights section?
Report Highlights is the most important section of the submission form. This is where we ask you to provide a sentence or two describing as precisely as possible what you are looking for. This helps our team understand what information you are after so we can focus our search on the content that’s relevant to your case and highlight it in the report. The more details you provide, the more accurate the findings of our search will be. Our agents will isolate posts and other social media activity pertaining to your report providing screenshots, links, metadata, and exported media.
How do I know my request for a report was submitted?
From your SDC dashboard, you will see a column that says Full Name” Once your request is submitted, the name of the POI (Person of Interest) will appear in that column. It will say In Progress under the files column.
How do I know when my order is complete?
You will receive an automated email notifying you that your order is complete. You can also see on the SDC dashboard the date that your report was completed.
If you are not receiving automated emails, please contact us at info@socialdiscoverycorp.com so we can resolve the issue.
How do I order a report on a Company?
When you open the order page from your SDC dashboard, you can fill out the order page for a company like you would for an individual. Please fill in the full company name for both the First Name and Last Name. You can then fill out the remaining information that you have on the company (location, phone number, etc.) and notate in the Additional Case Details box at the bottom of the order page that the request is to be completed on a business. You can then submit it like you would a standard request.
(Additional functionality for submitting requests on Companies coming early 2021.)
How do I add a new user from our company?
You can only add users if you are an Admin of your account.
If you would like one or multiple users added to your dashboard, you can go to the building icon near the top right labeled Company and click on the User Data tab. That will take you to the user information page for your organization.
At the top of that page, you can enter the email of the individual that you would like to create an account for, and send out the invite for that user to complete their account setup process.
*Please note to deselect Can Invite if you do not want that user to have the ability to invite other users from the organization.*
-------------------------------------------------------------------------------------------------------------------------------------
As a user of our system, if one of your colleagues needs an account set up for them, feel free to send us the name and email of that individual. A member of our Customer Success Team can then send an invite for that user to complete the account setup process.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
What is the difference between the HTML, PDF and Word files?
When your report is completed, we deliver that report in 3 separate file types: PDF, HTML, and a Word Doc. Each of these formats will include the same information, but we deliver different formats of the completed report so you can pick and choose which format you need for your own internal use. When our team finds relevant details, we do also provide a 4th file for your review. It will be a separate PDF file labeled “SUM” which will include just the Report Highlights for your report without all of the bulk data for each identified account.
How do I order a report?
You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Does SDC have an API?
Yes, we do! Please click here.
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
Which countries is SDC available? What languages are supported?
We have platforms servicing the United States, Australia, and Canada. Our platform supports English as the main language.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How does Social Discovery help with the investigative process? What if the person I’m looking for posts something vital to my investigation after I did my research?
We always recommend running a Social Discovery Corp report as quickly as possible for many reasons, particularly to guard against a subject pulling down their information. However, we also understand that depending on the type of case updates need to be run and viewed. By clicking the + sign from your dashboard, you have the ability to re-run the report either on the spot or schedule and set dates to re-run the report in increments throughout the year.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
How does Social Discovery Corp service work?
Powered by our proprietary online discovery platform that combines machine learning with human intelligence, we offer the fastest, most accurate, and cost-effective investigative social media background reporting services in the industry so our clients don’t have to spend hours of their time searching the internet. Using advanced software in combination with live agents, we search and positively identify your person of interest on multiple social media platforms and capture online content. We then aggregate, capture, and determine potentially relevant information and deliver it to you as a report.
How do I order a report?
You can easily order a report by clicking the Begin Investigation button located near the top left of your dashboard. You will then need to fill out all the required fields on the submission form, as well as any other relevant information regarding your case or person of interest.
How do I request a rush order report?
Our standard turnaround time varies from 2 to 3 business days for our standard report and up to 8 business days for our most comprehensive report. If you ever need a report expedited, you have the option to select a Rush Report. This can be completed by selecting Rush Report at the bottom left of the report order page after filling out the information for your subject.
*Please note that rush prices vary by report type.
How do I cancel my order?
We allow reports to be canceled within a 24-hour timeframe of the report being ordered. Currently, the best way to cancel your order is to email info@socialdiscoverycorp.com or a member of our Customer Success Team.
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
What does an SDC report look like and contain?
Our reports are comprehensive and include all relevant information about your person of interest. To view a sample report, please create a free account.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
Why would I check or monitor ex employees?
- There are a number of reasons why an employer would have the need to monitor their ex-employees’ online activities. Some of these include the following behavior:
- Non-Compete Violations
- NDA Violations
- Slander
- Criminal History
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
How am I notified when a report is completed?
Whenever your report is completed, you should receive an automated email telling you that your report has been completed and delivered into your Social Discovery dashboard. If you are not receiving the emails, please contact us at info@socialdiscoverycorp.com or send us a quick chat from the bottom right of the application!
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
Why would I check or monitor ex employees?
- There are a number of reasons why an employer would have the need to monitor their ex-employees’ online activities. Some of these include the following behavior:
- Non-Compete Violations
- NDA Violations
- Slander
- Criminal History
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
What are the system requirements?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How does Social Discovery help with the investigative process? What if the person I’m looking for posts something vital to my investigation after I did my research?
We always recommend running a Social Discovery Corp report as quickly as possible for many reasons, particularly to guard against a subject pulling down their information. However, we also understand that depending on the type of case updates need to be run and viewed. By clicking the + sign from your dashboard, you have the ability to re-run the report either on the spot or schedule and set dates to re-run the report in increments throughout the year.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. Depending on the situation and number of subjects being searched, SDC can help aid in that process. When submitting an order for a report (search request), we ask you to provide us with as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and DOB. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
How can I run a report on myself or someone I know?
If you wish to order a report but do not have an account with us, please click here. If you are a returning customer or have already created an account, click here to log in.
Social Discovery Corp has strict corporate policies to not allow our customers to order reports on themselves. We ask you to please request live, actionable cases you are working on.
How is the information found authenticated for verification?
Social Discovery adheres to a strict triangulation methodology of positively identifying each person and presenting the positive identifier findings on every report.
Who is the service meant for?
Our customers include:
- CEO/President/Executive
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
- CTO/CIO
- Consultants/Advisors
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that encourages each of our associates to follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.
How does Social Discovery Corp service work?
Powered by our proprietary online discovery platform that combines machine learning with human intelligence, we offer the fastest, most accurate, and cost-effective investigative social media background reporting services in the industry so our clients don’t have to spend hours of their time searching the internet. Using advanced software in combination with live agents, we search and positively identify your person of interest on multiple social media platforms and capture online content. We then aggregate, capture, and determine potentially relevant information and deliver it to you as a report.
What is a social media policy?
A social media policy is a set of guidelines and standards that your employees must abide by in order to utilize social media within or about the company.
Does SDC have an API?
Yes, we do! Please click here.
Are you violating a person’s individual privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
Will the subject know if they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
Does SDC adhere to the FCRA?
Social Discovery Corp is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information provided by SDC can be used for assessing or evaluating a person's eligibility for employment, housing, insurance, credit, or for any other purposes covered under the FCRA.
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