Client Testimonials

Please pass along a big thank you and great job to the analyst/investigator on this file! The claimant had extensive social media activity under an alias, and the analyst identified key posts that will likely contradict the injured worker’s allegations.

Their attention to detail was outstanding—they caught a small statement from the claimant admitting to having ‘three legitimate sources of income.

Because we were able to view YouTube videos in your report, we determined that the videos were not posted in real time—we could tell by the clothing the insured was wearing.

This helped us recognize that the insured likely never repaired the bike after a bad accident the year before and may have had a financial or mechanical motive to report the theft. That, in turn, raised questions about the Custom Parts and Equipment he claimed were on the bike at the time of the alleged theft. When we reviewed the receipts he provided, we found that he had purchased—but later returned—those custom items before his collision.

Your report also revealed that he was using the bike for racing, which is a major violation.

That claim was denied. We couldn’t have made an accurate decision without the Social Discovery Report. The functionality embedded in your reports is outstanding.

Your services have saved us quite a bit this year. Appreciate you and your team!

Hello Lauren,

Thank you for your email and kind words. You guys have been great, especially with the speed on returning the reports. 

Good morning, and thank you, Lauren! I appreciate your stellar customer service, but most importantly, we value the Social Discovery reports and what they've added to our investigations since we started using this service. That's why we keep coming back! :)

Hey Courtney!

I only ever use your platform! Love it! And you are all so nice and accommodating!  Have an awesome week!

Courtney,

I just wanted to reach out to give BIG kudos to your team on this one. The content captured is 1000% value added to our strengths in this case. Thank you to all involved for working on capturing this and compiling it – we don’t often have this success.

Hi Lauren, 

I appreciate your follow up. I cannot tell you how refreshing it has been to work with you and your company.

If I ever need a social media search on my claims, Social Discovery is my go-to! You all are not only friendly but professional with providing updates. The site is super user friendly with a fast turnaround time. I always appreciate the efforts you and your coworkers do behind the scenes when completing my requests. 

My team has nothing but positive feedback about the reports you provide. We really enjoy your service and from what I have seen, the reports are very helpful and easy to review. You have always been very quick and responsive to us. All I have to say is keep up the good work!

Your reports have been great and have helped solve some of my cases. Thanks for the info; I learn something new every day!

No questions or concerns here! But I do want to say (and I think I can speak for my colleagues too) how awesome your team is! We appreciate all you do for us and just want to say thank you!

Hi Lauren,

Thank you very much for the appreciation email. I continue to have strong confidence in SD’s work product and look forward to continuing working together.

Good morning. Sorry I took so long to get back to you. I have been slammed. Everything has been great on my end. The reports have been spot on, great info and I am loving the new format.

I have all I need and you guys always come through no matter how much I ask. Thank you for all you do!

Hi Lauren,

The report was great as usual. Got everything we needed for the denial and referral to NICB.

Thanks again for the great work, and you’ll be hearing from me again soon.

Hope all is well, be safe!

I wanted to say what an amazing job too. WOW my attorney could not find anything and he does okay on his searches. Thank you!

Thank you for reaching out. I am sorry I have been out of the office. I really enjoy using Social Discovery. It is definitely my favorite social media vendor that we have used.

Thank you! Great report. Just downloaded. Exactly what I needed. Five star score!

Hey Courtney,

Happy Friday! My only comment: KEEP UP THE GREAT WORK!!!!

Appreciate the follow up. My team loves your company.

Thank you!

You are doing a great job with the reports I get. My favorite part is your [CONFIDENTIAL]. Your competitor does not do this which gives you the edge on being better. Keep up the good work!”

Good morning! Thank you so much for always being so responsive. As always you guys AMAZE me!

You guys have been great! Always really responsive and very helpful! The reports look good too! I appreciate everything you do for us!

Hi Lauren! Thank you for reaching out. In the last order we placed the results that came back were fantastic! I had spent so much time trying to find this person and you all had her social media profile pinned down in a day! Thank you so much!

What you guys do is awesome! You did one report for us recently that was great. Through social media, you found and provided videos of the claimant as a cheerleader for the San Antonio Spurs NBA basketball team after claiming major injuries. 

She was dancing and doing all sorts of maneuvers that a normal person couldn't do, and especially with any injuries. We thought she might have had an association with a basketball team, but had no clue she was a cheerleader until we got the social media report back. The report blew the case wide open.

In another report, you found a claimant body surfing holding a bottle and a cup in one hand, the same hand and arm that was claimed could not be used for any daily task. That one helped us with settling the claim. We really love the reports you guys provide.

Hi Lauren!

I appreciate your email. I love the reports that you guys provide (hence why I order so many.)

Hi Courtney, 

Thank you so much for doing that, we really appreciate the quick turnaround and excellent results. I hope you have a wonderful rest of your day!

Just logged in and was looking at the report. You guys capture so much more than your competitors!!!!