CLIENT TESTIMONIALS

This most recent report you provided was for a reported theft claim.

Our insured told us that he did not know the person that took his vehicle very well and that he was only trying to help her in a bad situation. While he was attempting to help her she “stole” his vehicle and crashed it into another vehicle causing damages to that vehicle and injuries to the occupants.

The report you provided showed that our insured and the “reported thief” had much more of a connection than just acquaintances, they are in fact engaged.    Even though our insured was using an assumed name you were able to find both profiles on Facebook along with pictures of our insured and the “reported thief” together.

This allowed our team to conclude that the claim was falsely reported in order to avoid and conceal the liability for the accident. With this report we were also able to provide liability coverage for the other party that was injured from this accident.

In this case, the report was a big help. We were able to rule out the possibility of excluded acts at the time of loss, and resolve it without involving a Special Investigations Unit which means less overall cost to investigate this claim.

Courtney,

The last three assignments have resulted in impactful videos, links, and photos. I cannot thank your group enough. We have access to [CONFIDENTIAL - competitor product] without the same results. Though your product costs a little more, the results speak for themselves.

Best,

[Client Name - CONFIDENTIAL]

Hi Courtney,

One example is on an employment claim where the employee alleged she was disabled and your team was able to find TikTok videos of her dancing. Another example was a social media search where a claimant was alleging she had a chemical burn to her fingernails, upon your search of her Facebook page, you located a public conversation where she discussed the injuries with a friend and the friend indicated she had a similar injury in the past.

Hi Lauren, 

I just received some very good news from my client who has been defending a doctor on a claim of medical malpractice by the plaintiff on whom your team conducted the inquiry. 

Here is a portion of the email received from the client today. Note that our side was ready to go to trial on the case early next month.

Counsel wrote, “ Good news! The plaintiff has agreed to a dismissal!” 

On behalf of my client, thank you for your assistance. The recent social media search along with the other investigative work was very helpful in negotiating the dismissal.

Please pass on the foregoing kudos (along with my thanks) to those who conducted the inquiry and thank you for your diligence in all of your attention and follow up on my requests for report configuration! Their work and yours obviously had a huge impact on this very positive outcome.

Sincerely,

[Client Name - CONFIDENTIAL]

Report received - absolutely fantastic report and exactly what I was looking to have captured. Thank you to you and your team!

I am thrilled as always. The reports are excellent and the turnaround time is superb. I appreciate all your help.

Hi Courtney,

Thanks for checking in – everything is going great! The team is loving the reports.

Hello! Yes mam, I have had nothing but great experience working with yall. Each case is handled with care and reported back in a timely manner with updates. Thank you for checking in. I appreciate all that you do!

You’ve provided a couple of reports recently which have been extremely useful in adjusting claims and challenging some plaintiff’s allegations.

Thanks very much for this, we really appreciate Social Discovery’s efforts.