FREQUENTLY ASKED QUESTIONS
How does Social Discovery Corp work?
Powered by our proprietary online discovery platform that combines machine learning with human intelligence, we offer the fastest, most accurate and cost effective investigative social media background reporting services in the industry so our clients don’t have to spend hours of their time searching the internet. Using advanced software in combination with live agents, we search and positively identify your person of interest on multiple social media platforms and capture online content. We then aggregate, capture and determine potentially relevant information and deliver it to you as a report.
Who Is the service meant for?
Our customers include:
- Claims Director/Manager
- Risk Managers
- SIU Director/Manager
- Private Investigators
- Security Director/Manager
In which countries is Social Discovery Corp available? What languages are supported?
We have platforms servicing the United States, Australia and Canada. Our platform supports English as the main language.
What are the system requirements to use Social Discovery Corp services?
Social Discovery Corp is a cloud-based application requiring an internet browser. Google Chrome is the preferred browser.
Why would I check or monitor ex employees?
There are a number of reasons why an employer would have the need to monitor their ex employees’ online activities. Some of these include the following behavior:
- Non Compete Violations
- NDA Violations
- Criminal History
What information is required for a social media search?
While there are only a few required pieces of information, we ask that you provide us with as much personal information as you can on your subject. Our team is required to use at least 3 unique identifiers based on the personal information provided to us before positively identifying any social media accounts. Our team uses the information you provide to confirm we are always focusing the search on the correct individual. This helps eliminate all false positives and ensures you are always receiving Accurate Intelligence.
Will the subject know If they are being searched?
Social Discovery Corp adheres to strict internal procedures and guidelines to ensure that all account settings are anonymous and are defined on a per social media network basis.
How is the information found authenticated for verification?
Social Discovery adheres to a strict triangulation methodology of positively identifying each person and presenting the positive identifier findings on every report.
How does Social Discovery Corp help with the investigative process? What if the person I’m looking for posts something vital to my investigation after I did my research?
We always recommend running a Social Discovery Corp report as quickly as possible for many reasons, particularly to guard against a subject pulling down their information. However, we also understand that depending on the type of case updates need to be run and viewed. Our platform offers you the ability to re-run the report either on the spot or schedule and set dates to re-run the report in increments throughout the year.
Are you violating a person’s privacy if their accounts are set to private?
We only pull publicly available social media data, everything a human eye can view. We do not violate people’s privacy settings. That said, we have methods to obtain publicly available data that no automated solution can deliver.
Does Social Discovery Corp adhere to the FCRA?
Social Discovery Corp is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information provided by SDC can be used for assessing or evaluating a person's eligibility for employment, housing, insurance, credit or for any other purposes covered under the FCRA.
How long is my data stored in your system?
We keep historical files for 5 years on the system free of charge unless requested to adhere to a different deletion process as stipulated by our customers.
How can your company help find people online?
A lot of times we are approached by companies that do not have the time or don’t want to bother with performing the actual search. When requesting a social media search, we ask you to provide as much information as possible. To properly and quickly identify a person of interest (POI), we triangulate 3 unique identifiers for a positive match. First and last name being one, plus two other identifiers such as location and date of birth. The more information you are able to provide upfront, the faster our team can search and identify your POI, collate the information, build the report, and analyze the results.
What is the turnaround time on a report?
We deliver our reports in a standard 2-3 business days. We also offer expedited guaranteed 24 hour rush service for an additional fee. Every report is time stamped and relevant metadata is captured. We also provide active links within all of our reports to directly link the user to the actual sites.
What does a report look like and what information does it contain?
Create a free account and you can view a sample of a report in the dashboard upon login.
Does Social Discovery Corp have an API?
Yes, we do! Contact our team today for more information.
What is a Social Media policy?
A social media policy is a set of guidelines and standards that your employees must abide by in order to utilize social media within or about the company.
Which websites does your software search and aggregate data from?
Our software searches all major public social sites like Facebook, Twitter, LinkedIn, Foursquare, Tumblr, Strava, Pinterest, Instagram, TikTok, and YouTube. Additionally, we search for relevant news sites, blogs, and picture sharing applications. We always include additional content that is uncovered through our multiple search engine optimization. What sets us apart is the human intel piece that ensures our team of experts follow intuitive trails derived from each data capture assignment to uncover information that no automated platform can achieve.